WARNING: These products contain nicotine. Nicotine is an addictive chemical.

Only 18 years and above allowed to purchase. Malaysian ID proof is needed.

How to Order

  • 1

    Enter the Punk Juice website and tap/click on the menu button at the top left of the screen

  • 2

    Tap on your preferred category

  • 3

    Tap on a product that you would like to purchase

  • 4

    Swipe down and select a variant you like

  • 5

    Swipe further down and tap on "Add to Cart" once you have decided on which variant and how many quantities you would like

  • 6

    Double check your items in your cart

  • 7

    Check the total amount of your order (subtotal & shipping)

  • 8

    Fill in the necessary shipping details

  • 9

    Select a shipping method and a payment method.

    NOTE: Please select one of the three methods for international orders. Choose "Malaysian Orders" only if you have a Malaysian bank account.

  • 10

    Double check your shipping details to make sure you got it right, then click on complete order.

  • 11

    You have successfully placed your order. Do refer to your order number, confirmation message and the e-mail with the details of your order.

International Shipping Guide

Returns / Exchange Policy

All sales are final. We do not offer refunds or exchanges on any of our products regardless of whether they have been used or not. If you have any questions about products, please contact us by email or chat before placing an order. If there is a problem with your order, an amicable solution shall be found not involving a refund. Instead, we can provide store credit.

All sales for consumable or disposable products are final. We cannot accept returns on or offer refunds for the following types of products:

E-Liquids, Nicotine Salts, Replacement Coils/Atomizers, Replacement Pods,  Pre-Filled Vape Pods, Disposable Pods or any other oral-use, consumable, or disposable product.

Products listed in the Clearance section or sold at Clearance prices are not eligible for return or refund.

Terms of Sale

We will not take responsibility or refund for your loss if the consignment(s) are confiscated/seized/held and not released by your customs. We do not cover any charges arising from your customs (like taxes and duties) and you are fully responsible for these charges.

For more information on duties and taxes, refer to this guide by Borderlinx (http://go.borderlinx.com/tax-and-duty-de-minimis/) which specifies the duties that may be applicable past a certain value threshold. We will not take responsibility for shipments lost/misplaced during transit by the shipping companies. 

Punk Juice is not responsible for any packages that are seized or stopped by the authorities, or any fees that are required for international duties. In other words, as a consumer who chooses to purchase and have products shipped to a country outside of Malaysia, you are taking responsibility for your purchase, and acknowledging that you are aware of the laws pertaining to such shipments. Please contact your local authorities for more rules and regulations with regards to vaping products and electronic cigarettes.

We only use reliable tracked shipping with DHL, Fedex or UPS.

All deliveries are in a sturdy parcel box with dimensions of 255mm x 185mm x 70mm (10.0 x 7.3 x 2.8 inches).

Countries that we frequently ship to:

NORTH AMERICA 

Canada

EUROPE (shipping via DHL or Aramex)

United Kingdom, Ireland, France, Belgium, Bulgaria, Czech Republic, Italy, Spain, Norway, Portugal, Netherlands, Switzerland, Austria, Poland, Hungary, Sweden, Finland

ASIA & ASIA PACIFIC (shipping via DHL or Aramex)

Hong Kong, New Zealand, Japan

OTHER Countries

Bahrain, United Arab Emirates, Jordan, Kuwait, Cyprus, Georgia, Greece, Lithuania, Malta, Saudi Arabia, Bangladesh, Iraq, Lebanon, Maldives, Nepal, Egypt, Ethiopia, Gabon, Ghana, Kenya, Madagascar, Malawi, Mali, Mauritius, Morocco, Tanzania, United Republic Of Tunisia, Uganda.

We recommend Aramex Shop and Ship account for smooth processing through customs and smooth delivery for OTHER COUNTRIES. For an accurate estimate of shipping price to these countries, please use this shipping rate calculator by Aramex (https://www.shopandship.com/en/about/country-rate). Just enter ‘Malaysia’ under ‘Shipping from’, your country under ‘Shipping to’ and the weight of your parcel. The amount shown will be the shipping fees charged by Aramex to your account. We do not charge anything to you for this service (FREE). Please remember to enter your Aramex Shop and Ship account number in the address section at checkout.

 

 

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