NOTE TO ALL INTERNATIONAL CUSTOMERS
We will not take responsibility or refund for your loss if the consignment(s) are confiscated/seized/held and not released by your customs. We do not cover any charges arising from your customs and you are fully responsible for these charges. For more information on duties and taxes, refer to this guide by Borderlinx which specifies the duties that may be applicable past a certain value threshold. We will not take responsibility for shipments lost/misplaced during transit by the shipping company during COVID.
Punk Juice is not responsible for any packages that are seized or stop by the authorities, or any fees that are required for international duties. In other words, as a consumer who chooses to purchase and have products shipped to a country outside of Malaysia, you are taking responsibility for your purchase, and acknowledging that you are aware of the laws pertaining to such shipments. Please contact your local authorities for more rules and regulations with regards to vaping products and electronic cigarettes.
IMPORTANT ANNOUNCEMENT REGARDING COVID-19 DELIVERY TIMES:
Punk Juice is here to help out vapers during these stressful times.
We will be providing a 33% discounted rate when using DHL EXPRESS for faster and more predictable shipping times of up to 7 days for the countries listed below:
United States & Canada
United Kingdom, Ireland, France, Belgium, Bulgaria, Czech Republic, Germany, Italy, Spain, Denmark, Portugal, Netherlands, Switzerland, Austria, Poland, Hungary, Sweden, Finland
Australia & New Zealand
This will ensure that you get your juices in a reasonable period of time and bypassing the long waiting times associated with regular economy parcel services that are struggling to cope during these challenging times.
It is advisable that you maximise your parcel weight to be 1.0kg or thereabouts to take advantage of the discounted shipping rates. You can see the total weight of your parcel in the cart page.
For the above destinations, 1.0 kg parcel roughly amounts to 600ml of ejuice.
Just add some products to your cart and the shipping calculator will show you the DHL Express shipping option for your parcel weight and country automatically based on your geo-location.
All deliveries are in a sturdy parcel box with dimensions of 255mm x 185mm x 70mm (10.0 x 7.3 x 2.8 inches) that can fit up to 10 standard sized 60ml (total 600ml) bottles and weighing approximately 1.0kg.
For Saudi Arabia:
Saudi Arabia, Bahrain, United Arab Emirates, Jordan, Kuwait, Qatar, Cyprus, Georgia, Greece, Lithuania, Malta, Turkey, Ukraine, Sri Lanka, Iran, Islamic Republic Of, Bangladesh, Iraq, Kazakhstan, Lebanon, Maldives, Nepal, Oman, Pakistan, Uzbekistan, Egypt, Ethiopia, Gabon, Ghana, Kenya, Madagascar, Malawi, Mali, Mauritius, Morocco, Nigeria, Sierra Leone, Somalia, Tanzania, United Republic Of Tunisia, Uganda.
We recommend Aramex Shop and Ship account for smooth processing through customs and smooth delivery for OTHER COUNTRIES. For an accurate estimate of shipping price to these countries, please use this shipping rate calculator by Aramex (https://www.shopandship.com/en/about/country-rate). Just enter ‘Malaysia’ under ‘Shipping from’, your country under ‘Shipping to’ and the weight of your parcel. The amount shown will be the shipping fees charged by Aramex to your account.
We only charge a minor fee. Please note that this is not a free shipping service and Aramex will charge the relevant shipping fees directly to your Aramex Shop and Ship account. Please remember to enter your Aramex Shop and Ship account number in the address section at checkout.
Generally, there will be a package list inside the parcel. Generally, we don't declare any parcel as "e-cigarette" directly. For eliquids, we declare as something other than that, except for countries where vaping is legal or we know that it is safe to do so. We also include a proforma invoice in the parcel for DHL and Aramex. We also mark a lower value to avoid tax. For small orders, we mark around US$10-12 and for larger orders, we mark no more than US$150. If you want us to mark certain amount, feel free to leave an order message before you submit your order.
If you have special packing or declaration instructions, please leave a message in order message box or payment note to let us know. We can follow your instructions and we will also give you our suggestion. We will always clarify with you via email/text before sending parcels to double check.