We only use reliable tracked shipping with DHL E-Commerce, DHL Express and ARAMEX.
All deliveries are in a sturdy parcel box with dimensions of 255mm x 185mm x 70mm (10.0 x 7.3 x 2.8 inches) that can fit up to 15 standard sized 60ml bottles (weighing approximately 1.6kg or 3.5 pounds).
United States and Canada
United Kingdom, Ireland, France, Belgium, Bulgaria, Czech Republic, Germany, Italy, Spain, Denmark, Portugal, Netherlands, Switzerland, Austria, Poland, Hungary, Sweden, Finland
Australia, Brunei, Indonesia, India, Korea, Philippines, Singapore, Taiwan, Thailand, Vietnam, Hong Kong, New Zealand, Japan
Bahrain, United Arab Emirates, Jordan, Kuwait, Qatar, Cyprus, Georgia, Greece, Lithuania, Malta, Turkey, Ukraine, Saudi Arabia, Sri Lanka, Iran, Islamic Republic Of, Bangladesh, Iraq, Kazakhstan, Lebanon, Maldives, Nepal, Oman, Pakistan, Uzbekistan, Egypt, Ethiopia, Gabon, Ghana, Kenya, Madagascar, Malawi, Mali, Mauritius, Morocco, Nigeria, Sierra Leone, Somalia, Tanzania, United Republic Of Tunisia, Uganda.
We recommend Aramex Shop and Ship account for smooth processing through customs and smooth delivery for OTHER COUNTRIES. For an accurate estimate of shipping price to these countries, please use this shipping rate calculator by Aramex (https://www.shopandship.com/en/about/country-rate). Just enter ‘Malaysia’ under ‘Shipping from’, your country under ‘Shipping to’ and the weight of your parcel. The amount shown will be the shipping fees charged by Aramex to your account. We do not charge anything to you for this service (FREE). Please remember to enter your Aramex Shop and Ship account number in the address section at checkout.
Generally, there will be a package list inside the parcel. Generally, we don't declare any parcel as "e-cigarette" directly. For eliquids, we declare as something other than that, except for countries where vaping is legal or we know that it is safe to do so. We also include a proforma invoice in the parcel for DHL and Aramex. We also mark a lower value to avoid tax. For small orders, we mark around US$10-12 and for larger orders, we mark no more than US$150. If you want us to mark certain amount, feel free to leave an order message before you submit your order.
If you have special packing or declaration instructions, please leave a message in order message box or payment note to let us know. We can follow your instructions and we will also give you our suggestion. We will always clarify with you via email/text before sending parcels to double check.
We will not take responsibility or refund for your loss if the consignment(s) are confiscated/seized/held and not be released by your customs. We do not cover any charges arising from your customs and you are fully responsible for these charges. For more information on duties and taxes, refer to this guide by Borderlinx which specifies the duties that may be applicable past a certain value threshold.