International Shipping Guide

 

INTERNATIONAL SHIPPING GUIDE

To find your shipping price, add some products to your cart and the shipping calculator will show you the actual shipping prices for your country automatically based on your current location. You can also enter your postcode for a more accurate shipping quote.

We only use reliable tracked shipping with DHL E-Commerce, DHL Express and ARAMEX.

All deliveries are in a sturdy parcel box with dimensions of 255mm x 185mm x 70mm (10.0 x 7.3 x 2.8 inches) that can fit up to 15 standard sized 60ml bottles (weighing approximately 1.6kg or 3.5 pounds). 

 

Countries that we have shipped to:

NORTH AMERICA (shipping via DHL or Aramex express)

United States and Canada

 

EUROPE (shipping via DHL or Aramex)

United Kingdom, Ireland, France, Belgium, Bulgaria, Czech Republic, Germany, Italy, Spain, Denmark, Portugal, Netherlands, Switzerland, Austria, Poland, Hungary, Sweden, Finland

 

ASIA & ASIA PACIFIC (shipping via DHL or Aramex)

Australia, Brunei, Indonesia, India, Korea, Philippines, Singapore, Taiwan, Thailand, Vietnam, Hong Kong, New Zealand, Japan

 

OTHER Countries

Bahrain, United Arab Emirates, Jordan, Kuwait, Qatar, Cyprus, Georgia, Greece, Lithuania, Malta, Turkey, Ukraine, Saudi Arabia, Sri Lanka, Iran, Islamic Republic Of, Bangladesh, Iraq, Kazakhstan, Lebanon, Maldives, Nepal, Oman, Pakistan, Uzbekistan, Egypt, Ethiopia, Gabon, Ghana, Kenya, Madagascar, Malawi, Mali, Mauritius, Morocco, Nigeria, Sierra Leone, Somalia, Tanzania, United Republic Of Tunisia, Uganda.

We recommend Aramex Shop and Ship account for smooth processing through customs and smooth delivery for OTHER COUNTRIES. For an accurate estimate of shipping price to these countries, please use this shipping rate calculator by Aramex (https://www.shopandship.com/en/about/country-rate). Just enter ‘Malaysia’ under ‘Shipping from’, your country under ‘Shipping to’ and the weight of your parcel. The amount shown will be the shipping fees charged by Aramex to your account. We do not charge anything to you for this service (FREE). Please remember to enter your Aramex Shop and Ship account number in the address section at checkout.

 

Our Practice to Help Clear Customs

Generally, there will be a package list inside the parcel. Generally, we don't declare any parcel as "e-cigarette" directly. For eliquids, we declare as something other than that, except for countries where vaping is legal or we know that it is safe to do so. We also include a proforma invoice in the parcel for DHL and Aramex. We also mark a lower value to avoid tax. For small orders, we mark around US$10-12 and for larger orders, we mark no more than US$150. If you want us to mark certain amount, feel free to leave an order message before you submit your order.

If you have special packing or declaration instructions, please leave a message in order message box or payment note to let us know. We can follow your instructions and we will also give you our suggestion. We will always clarify with you via email/text before sending parcels to double check.

 

Note to all international customers

We will not take responsibility or refund for your loss if the consignment(s) are confiscated/seized/held and not be released by your customs. We do not cover any charges arising from your customs and you are fully responsible for these charges. For more information on duties and taxes, refer to this guide by Borderlinx which specifies the duties that may be applicable past a certain value threshold.